HouseBest.Shop Return & Refund Policy – 30-Day Guarantee

Return & Refund Window:
You may request a return or refund within 30 days of receiving your order.

Eligibility for Returns:

Item must be unused and in the same condition you received it.

Must be returned in original packaging or securely protected.

Final sale or customized items cannot be returned unless defective.

Return Shipping:

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Use a trackable shipping method for all returns.

Refunds:

After we receive and inspect your return, we’ll notify you if your refund is approved or rejected.

If approved, the refund will be processed within 3–5 business days to your original payment method.

Late or Missing Refunds:
If you haven’t received your refund:

Check your bank account again.

Contact your credit card company.

Contact your bank.
If you still haven’t received your refund, please contact us.

Damaged or Incorrect Items:
If your item arrives damaged, defective, or incorrect, please email us within 7 days of delivery.
Include your order number and clear photos of the issue.
We’ll send a replacement or refund at no extra cost.